1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage epood.aqvahotels.ee (hereinafter AQVA Hotel & Spa e-store) owner AQVA Hotels OÜ (hereinafter AQVA Hotel & Spa) for the legal relations while purchasing products and services via AQVA Hotel & Spa e-store.
1.2. Purchasing services and products via AQVA Hotel & Spa e-store there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the e-store must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative.

3. Order

3.1 Orders can be submitted as a guest at the AQVA Hotel & Spa e-store.
3.2 The customer selects the suitable gift card from the e-store and adds the shopping cart.
3.3 The customer fills in the details of the Cashier’s view and adds his own e-mail address, where a gift card with a unique number will be sent.
3.4. The customer confirms the order and proceeds to the payment environment offered by the seller. The customer checks all details, before the payment.
3.5 After the payment, the customer must click to the “Back to the merchant” link.
3.6 Seller sends a confirmation and an invoice to the customer by e-mail after receiving a payment and the order.

4. Payment

4.1. The product selected by the customer from AQVA Hotel & Spa e-store, must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.
4.2. The amount shown in e-store can be made through the internet banks as well as Visa and MasterCard debit and credit payments.

Estonia: Swedbank, SEB, Luminor, LHV, Coop, Pocopay and Liisi ID

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “Return to merchant” in order to confirm the transaction.

5. Delivery terms

5.1 After a payment, a gift voucher will be sent by e-mail as a downloadable fail. IF you would like to give it as a gift, you must print it out or send via e-mail. If you would like to use a gift card, you need to print it out and submit before payment at the hotel.

6. Cancelling the order and refund

6.1. All gift cards bought cannot be cancelled and the money will not be refunded. All gift cards have a unique product code and can be used as a payment method straight after the purchase.
6.2 All gift cards are valid for twelve months after the purchase. After the validity period is over the gift car will become inactive and it cannot be returned or changed into a new gift card.

7. Confidentiality

7.1. All personal information provided while making a purchase in the e-store are confidential and are treated by the requirements of the law of personal information.
7.2. AQVA Hotel & Spa has the right to collect personal information provided by the Client. AQVA Hotel & Spa does not give out personal information to third parties without the consent from the customer, except in cases provided by law.
7.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address).
7.4. Your sensitive card data is securely stored by Makecommerce (https://makecommerce.net) and never shared with merchants or 3rd parties when you pay. Maksekeskus AS is a PCI-DSS compliant payment service provider, processing Visa and MasterCard payments for merchants based in the EU. Card details are only stored via a secure SSL connection and never shared with merchants or 3rd parties. In order to return the amount paid by the Client considering the terms and conditions of cancellation, modification or refund, AQVA Hotel & Spa will use secure platform of Maksekeskus.

8. Miscellaneous

8.1. All complaints regarding the purchase from the e-store between the customer and AQVA Hotel & Spa will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.


VAT nr: EE101069746
Reg. nr: 11236415
Parkali 4, 44308 Rakvere
+372 326 0014, +372 326 0005

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