AQVA Hotel & Spa protects the personal data of its customers. On that basis, these privacy terms have been prepared to govern the processing of customers’ personal data in connection with the provision of AQVA Hotel & Spa services to customers.
Upon processing the personal data of customers, AQVA Hotel & Spa is governed by applicable national and European Union legislation.
AQVA Hotel & Spa processes customers’ personal data as much as necessary and as little as possible for the purpose of providing services to individual customers.
AQVA Hotel & Spa collects customers’ personal data when contact information (including name, surname, electronic mail address, telephone number, address of residence) is submitted by making a booking request via a web page or making a booking by email, telephone or other means.
AQVA Hotel & Spa will use customers’ personal data collected, when necessary, among other things, to connect with customers (for example, to change the time of booking), to issue customer loyalty cards, to send newsletters and notices, if requested by the customer.
AQVA Hotel & Spa will not provide customers’ personal data to third parties unless the obligation to provide data arises from legislation in force in the Republic of Estonia.
AQVA Hotel & Spa also processes customers’ depersonalized data (for example, age, gender) for the purpose of compiling statistics. AQVA Hotel & Spa also receives depersonalized data through the “cookies” on the webpage.
AQVA Hotel & Spa applies organizational, physical and IT security measures to protect customers’ personal data. AQVA Hotel & Spa customers’ personal data are processed only by authorized persons.
By using the AQVA Hotel & Spa website, the customer agrees to the collection of depersonalized data. By transmitting his or her personal information to AQVA Hotel & Spa via the website to use AQVA Hotel & Spa services, the customer gives consent to processing his or her personal data by ticking the box “I have read the privacy terms of AQVA Hotel & Spa and consent to the processing of personal data”.
If AQVA Hotel & Spa is represented in third-party services and in shared media channels, privacy policies of the respective service providers apply.
AQVA Hotel & Spa reserves the right to amend these Privacy Terms, if necessary, which will be announced on the website.
Sensitive card data is securely stored by Makecommerce (https://makecommerce.net) and never shared with merchants or 3rd parties when you pay. Maksekeskus AS is a PCI-DSS compliant payment service provider, processing Visa and MasterCard payments for merchants based in the EU. Card details are only stored via a secure SSL connection and never shared with merchants or 3rd parties. In order to return the amount paid by the Client considering the terms and conditions of cancellation, modification or refund, AQVA Hotel & Spa will use secure platform of Maksekeskus.
Please contact us at firstname.lastname@example.org if you have any questions or concerns regarding these privacy terms or processing of customers’ personal data.